About accommodation and reservations
- I'd like to send my luggage in advance. How can I do that?
- Please fill in your name (with phonetic spelling) and check-in date and send it to the address below.
Rise Hotel Osaka Kitashinchi, 1-1-13 Dojima, Kita-ku, Osaka City, Osaka 530-0003. We apologize for the inconvenience, but please specify the arrival date of your luggage as the day of check-in.
Also, we cannot accept packages with payment on delivery. - Can I leave my luggage before check-in or after check-out?
- Yes, we can hold it for you. Please ask at the front desk. (Only on check-in and check-out days)
Check-in date: Free Check-out date: 500 yen (tax included) per item *Effective May 13, 2024
*Due to limited space, we are unable to provide after-checkout luggage storage services for an additional fee. - Can I sleep next to you?
- One preschool-aged child can share a bed with an adult free of charge.
Please note that we do not provide amenities for children. - Can I be put on a waiting list for cancellations?
- We apologize, but we do not accept waitlist registrations.
Room availability changes daily, so please inquire by phone each time, or
Please check the availability online. - Can minors stay alone?
- Minors are welcome to stay with us even if they are not traveling with an adult.
However, we require the submission of a "Consent Form" from the legal guardian.
Please print the PDF file below and present it to the front desk upon check-in.
Please note that guests under 15 years old (junior high school students) cannot stay alone. They must be accompanied by at least one adult.
Consent form format - Can I specify a room number?
- We apologize, but we are unable to accept requests for specific rooms.
- Is it possible to stay with a pet?
- We do not allow animals other than assistance dogs such as guide dogs, hearing dogs, and service dogs into the premises.
If you plan to bring a service animal, please inform us in advance by phone or email when making your reservation. - Please tell me about the payment methods other than cash that are available.
- This page provides information on the types of credit cards and electronic payment methods accepted at Rise Hotel Osaka Kitashinchi.
<Credit Card>
VISA
JCB
MASTER
American Express
UC
Diners Club UnionPay
<Code Payment>
PayPay
Rakuten Pay
LINE Pay
d払い
au PAY
Merpay
ALIPAY+
WeChat Pay
<Code payment (for use at the counter)>
QUICPay
Transportation IC
iD
Rakuten Edy
WAON
nanaco
<J-Debit>
Cash cards, etc. of each financial institution
- Do you offer cleaning services?
- We sincerely apologize, but our cleaning service ended on March 31, 2026.
Please note that there is a coin laundry area inside the building.
Our coin laundry is available 24 hours a day, so please feel free to use it. - I made a reservation, but I haven't received a reservation confirmation email.
- Emails may not be delivered correctly if they are recognized as blocked by the security settings of each carrier such as docomo, au, and softbank, or if the customer has set up domain-specific receiving for spam prevention purposes.
Please configure your email settings to allow emails from the following domain.
@the-rise.jp - Please tell me the check-in and check-out times.
- Check-in is from 3 PM onwards, and check-out is by 10 AM.
Please note that you do not need to contact us until 11 PM if you will be late for your check-in time. - Can you issue a receipt that complies with the invoice system?
- For guests who book through our hotel's official website, we will issue a receipt that complies with the invoice system (qualified invoice/receipt).
It has been confirmed that prepayments made through overseas booking websites do not comply with Japan's domestic invoice system (qualified invoices and receipts).
Please note that if you make a reservation with advance payment, the hotel cannot issue a receipt.
The hotel will issue a receipt only if payment is made on-site.
■Main overseas booking sites
Booking.com
Expedia
Agoda
Trip.com (formerly Ctrip)
If you require a receipt that complies with Japan's domestic invoice system (qualified invoices and receipts),
Please make your reservation through our hotel's official website or a domestic travel website.
Please note that if you make a reservation through a travel agency (such as Rakuten Travel, Jalan, or JTB) and pay in advance, the hotel will not be able to issue a receipt. In that case, please contact the travel agency you used to make your reservation.
About the building
- Are there any bars or cafes inside the hotel?
- On the first floor of the hotel is the French restaurant "Entrée." Enjoy traditional French cuisine along with a selection of approximately 170 varieties and 500 bottles of wine. The official website is here.
- Is there a shop?
- There is no shop inside the building. There are vending machines on the first floor.
Additionally, there is a 24-hour convenience store (Lawson) within a 3-minute walk from the hotel. - Is internet access available?
- Free wireless LAN (Wi-Fi) is available in guest rooms and on the front desk floor.
However, please note that we do not provide wired LAN cables. - Can I exchange foreign currency?
- You can exchange foreign currency at the Lawson convenience store located about a 2-minute walk from the hotel. (Lawson Dojimahama 1-chome store)
In addition, there are many other places around Osaka Station where you can exchange currency.
Please ask the front desk for further details. - Is there parking available?
- Detailed information is available on the access page.HerePlease take a look.
About guest rooms and amenities
- How is room cleaning handled for consecutive nights?
- For guests staying multiple nights, we implement "eco-friendly cleaning" measures.
For hygiene reasons, a full cleaning will be performed on the fourth night and every three days thereafter. (e.g., on the fourth and seventh nights)
If you require a full cleaning service instead of eco-friendly cleaning, please contact the front desk by midnight the day before. - Do you have room service?
- We apologize, but we do not offer room service.
- Is there a safety deposit box (safe) in the room?
- Unfortunately, there are no safety deposit boxes in the guest rooms.
Valuables can be left at the front desk.
(※Available in only one suite on the 15th floor) - May I take the room key home as a souvenir?
- We apologize for the inconvenience, but please be sure to return your room key when you depart.
- Do you have extra beds, cribs, or bed guards available?
- We are sorry, but we do not have that available.
While it varies depending on the room, we can arrange for the bed to be placed against the wall. Please contact us by phone or email for more information. - Can you dispose of my suitcase for me?
- Disposal of your suitcases during your stay will incur an additional charge.
・2,000 yen (tax included) per suitcase
If you wish to dispose of your items, please speak to our front desk staff.
