Privacy Policy

THE RISE Osaka Kitashinchi (hereinafter referred to as "the Hotel") recognizes the importance of our customers' personal information and the protection of their privacy.
We comply with laws concerning personal information, have established regulations regarding its handling, and strive to provide appropriate protection based on the following principles.

Collection and use of personal information

Our hotel collects personal information in order to provide services that are beneficial to our guests.
Furthermore, when collecting such information, we will clearly state the purpose of use and obtain the customer's consent.

Management and protection of personal information

We will not provide any personal information we have obtained to third parties except in the following cases:

If we have the customer's consent to provide the information.
When it is necessary to protect a person's life, body, or property, and it is difficult to obtain the person's consent.
When requested to provide information in order to perform duties stipulated by law, such as those of the police, prosecutors, and courts.
When required by law.

Personal Data Requests

If a request is made by the individual concerned regarding personal information held by our hotel for disclosure, correction, deletion, or cessation of provision to third parties, we will verify the individual's identity in accordance with our prescribed procedures and respond without delay.